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To initiate the process, navigate to the `Live Chat` and you will be presented with the Live Chat window:

On the left side of this window, you will see the subscriber list, allowing you to open real-time conversations with any member of your group.

On the right side of your message window, you`ll find the `Chat Action` section, which providesyou with various actions you can apply during your chat interactions.

You can apply these actions to your chat interactions.

Here are the fields within `Chat Actions`:

1. Campo Agente asignado: este campo le permite asignar un agente a grupos individuales o suscriptores individuales.
2. Labels: Use this field to assign a label to the conversation. You can also create a new label by typing a name and pressing `Enter` in this field.
3. Message Sequence: Add a sequence to the conversation using this field.
4. Notes: Include additional notes about the conversation in this field.

Once you have configured these settings, you can save them by clicking the `Save Changes` button. You can also view the subscription status and the `Bot Reply` status, which can be toggled `Off` or `On`

There are more three button that help you in chat:

Adjuntos: Tienes la posibilidad de cargar distintos tipos de archivos, como fotos y vídeos, para enriquecer tu contenido y proporcionar contexto adicional o elementos visuales. Esta función te permite mejorar tu comunicación y compartir materiales relevantes de una manera que complemente tus respuestas basadas en texto. Es una herramienta versátil que puede resultar especialmente útil cuando necesitas ilustrar, demostrar o respaldar tus explicaciones con contenido visual o multimedia. Esta capacidad amplía tus opciones para una comunicación eficaz y atractiva dentro de esta plataforma.

Canned Response: This is like a pre-made message format, but you can fill in the blanks with specific details. It`s similar to using a form where you have fixed sections, but you can customize the content for each situation by filling in the gaps with the information you want. This makes it easy to send similar messages to different people while making each message personal and relevant to the recipient. It`s a handy tool for saving time and ensuring your messages are tailored to the individual you`re communicating with. You can add now Canned Response from `Add New`.

Set Bot Flow Response: You can make a chat more helpful by letting a bot have a conversation in it. It`s like a computer program chatting with people. This can save time and assist with common questions. It`s great for businesses and customer support.